At Lux Custom Boats, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, or customer portal.

1. Information We Collect

We may collect personal information that you provide to us directly, such as your name, contact details, and any other information relevant to your enquiry, purchase, or service request.

We may also collect limited technical data automatically, such as your IP address or browser type, to ensure our website operates securely and efficiently.

2. How We Use Your Information

Your data is used only for purposes directly related to our business operations, such as:
– Processing enquiries, quotes, or service bookings
– Managing customer relationships and build progress
– Providing product updates or warranty information
– Maintaining internal records for quality and compliance

We do not sell, share, or distribute your personal data to third parties under any circumstances.

3. Data Storage and Security

All personal information is securely stored on our internal systems. We do not use third-party storage or cloud services for customer data.

We take reasonable measures to protect your data from loss, unauthorised access, or misuse, including secure physical and digital storage, limited access controls, and regular system monitoring.

4. Access and Correction

You have the right to access and update the personal information we hold about you. If you would like to view or correct your details, please contact us at privacy@luxcustomboats.com.au.

5. Data Retention

We retain personal data only for as long as necessary to provide our services and meet legal obligations. Once no longer required, your data will be securely deleted or destroyed.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on our website with the revised effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Lux Custom Boats
Email: admin@luxcustomboats.com.au
Phone: 0450887908
Address: 83 Queen Victoria Street, Fremantle